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Job Description –Residential – Office Manager

Division:

Residential

Number of Employees Supervised: 0

Location:

Greystone

Salary Range:

6-7

Reports to:

Residential Division Manager

E-Classification:

E5E

Purpose and Description

Position handles departmental matters as they relate to administrative areas, exercising discretion

and making appropriate decisions, consulting with manager as needed. This position is

responsible for multiple and varied administrative functions, which include departmental

billings, sales tracking, project tracking and collection activity. Position relies heavily on strong

interpersonal and computer skills along with the ability to identify problems, complete cause

analysis and provide solutions as they relate to administrative activities. Ensures complete

accuracy in all data and processing and record keeping.

Responsibilities/Duties

1. Drive the timely collection and accurate completion of all departmental documents required

of staff within the department.

2. Complete paperwork and update worksheets and reports related to division activity in a

timely manner.

3. Organize and prepare billing documents. Oversee billing and make routine collection calls.

4. Perform a variety of administrative functions including, correspondence, data entry and

report preparation, processing paperwork, filing and computer work. Provide administrative

support to Division Manager.

5. Field customer calls to gather requirements and preferences for projects and forward to

appropriate party.

6. Field warranty calls, source replacement materials, identify cause of plant failure and execute

warranty.

7. Receive and respond to customer complaints exercising discretion and judgment to resolve

customer or departmental issues, and/or work with management to achieve resolution.

8. Contribute to and/or complete special projects as assigned.

9. Maintain complete customer and other departmental files; collect and catalogue designs and

billing information.

10. Orient new employees to department.

11. Work with management to assign work locations and set up work areas for new employees

within the department.

12. Complete customer mailings of marketing materials and general correspondence.

13. Maintain complete and accurate mailing list of customer information.

14. Assist with the completion of landscape estimates and contracts. Verify the accuracy of

prices and all content.

Office Manager – Residential

10/09

Job Description

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