Job Description
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J
D
OB
ESCRIPTION
Title
Bank Teller
Position Summary
Bank tellers are responsible for providing exceptional customer service including efficient and accurate
transaction processing.
Key Duties & Responsibilities
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Accept retail and/or commercial deposits, loan payments, process checking and savings account
withdrawals.
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Cash checks.
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Maintain an adequate cash drawer at all times; this includes buying and selling currency from the
vault as necessary.
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Balance cash drawer in accordance with Bank procedures and regulations including periodic
batching of cashed checks.
•
Process credit card cash advances.
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Assist in ordering, receiving, verifying, and distributing cash.
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Answer customer inquiries and refer customers to the proper service area for issues that cannot be
resolved at the teller line.
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Providing additional products including Cashier’s Checks, Personal Money Orders.
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Assist customers in accessing safety deposit boxes.
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May be responsible for bank opening and/or closing.
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Maintains the highest level of confidentiality with all information obtained.
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Promotes the bank’s products and services.
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Represent the Bank in a manner that maintains and expands positive relations with all customers,
potential customers and co-workers.
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Perform as a team member in allocating and coordinating the work flow.
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Contribute to the fulfillment of department and company objectives and goals.
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Comply with all department and company policies, procedures and regulations.
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Other duties as assigned.
Knowledge, Skills & Abilities
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Excellent customer service skills, attentiveness, information retention, tact and diplomacy in
dealing with both customers and employees.
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Mathematical skills.
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Strong communication & organizational skills.
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Detail oriented, high degree of accuracy.
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Competence with computers, telephone, 10-key calculator and other office machinery.
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Parent category: Business