Job Description (Page 2 of 3) in pdf

15. Assist with project management.

16. Issue and log purchase and work order numbers. Review log monthly.

17. Work with Nursery and outside vendors to source plant and other materials as needed.

18. Work as assigned or needed within snow removal process team.

19. Other duties as assigned.

Key Performance Metrics

1. Meet established target dates for all ongoing responsibilities and assigned tasks.

2. Accuracy in all communication and records.

3. Accuracy of data, reports and other work product.

4. Performance to budget and established schedules

Pivotal Duties

1. To provide accurate and timely reports to support operational and sales functions.

2. To maintain accurate and current information

3. To coordinate and help manage all incoming and outgoing telephone, written and other

communication within the division.

4. To provide excellent customer service and offer a high degree of professional business

decorum in all dealings with the Company’s customers and with all operations and sales

personnel

5. To coordinate and manage a variety of administrative activities with accurately, efficiently

meeting all deadlines.

6. To maintain current and accurate files, vendors, customers etc. for easy retrieval at any time.

Success Behaviors

1. Strict attention to detail and ability to work accurately

2. Ability to monitor multiple items and follow-up as needed.

3. Excellent organizational skills

4. Excellent communication skills, verbal and written

5. Results and action oriented

6. Profit driven – seeks ways to cut costs and improve efficiency

7. Effective problem solving skills, ability to handle adversity

8. Performs and demands excellent quality in work

9. Service and teamwork oriented

10. Customer centered and focused

11. Focus on learning and self development

12. Technically competent and skilled

Minimum Qualifications & Educational Requirements

1. Bachelors Degree (Accounting preferred).

2. 3 years Administrative experience.

3. 3 years Supervisory or Office Management experience.

4. Strong knowledge of computer applications (Microsoft Office Suite, desired).

5. Keyboard and 10-key skills

Office Manager – Residential

10/09

Job Description Page 2