Customer Services Supervisor Job Description Page 3

General

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Maintaining and observing a high degree of professionalism, ensuring confidentiality at all times.

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Display prompt and effective organisation, planning and decision making.

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Ensuring the team are focused on customer service ‘Best Practice’ at all times.

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Maximising your personal competency through Continuous Professional Development.

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Undertaking any other reasonable duties / projects which may be required from time to time.

This job description is neither exhaustive nor exclusive and may be reviewed in the future depending

upon operational requirements and staffing levels.

The Competency Framework

Please refer to the Competency Framework for competency definitions and details on competency

levels for this role.

Role Competencies

Customer Service

Planning and Organising

Quality and Efficiency

Organisational Awareness

Leadership

Teamwork

Ownership

Excellence Inspiration Integrity Growth

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Parent category: Business