Customer Services Supervisor Job Description Page 4
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4Personnel Specification
Job Title:
Customer Services Supervisor
Job Family:
Customer Services
Reports to:
Customer Services Manager
Essential Criteria
Desirable Criteria
Qualifications &
Minimum of 2 years’ relevant supervisory
Experience working within a busy
Experience
experience within a Customer Services
customer services team based
environment
environment
Previous experience of providing the
effective planning, organisation and
development of a team of Customer Services
Experience of working within a
Advisors
manufacturing environment
Experience of delivering individual/group
coaching to improve professionalism and
customer service
Demonstrate ability to communicate
information and develop individuals to
improve their knowledge and skill set
Experience of working within a busy, fast
paced and demanding environment with the
ability to work accurately and within strict
timescales
Special Aptitudes
High standard of computer literacy, including
Highly customer focused and
experience of setting up reports to show
able to demonstrate excellent
performance and progress against
communication/telephone skills
department KPIs
Demonstrate an understanding
of customer service ‘Best
Practice’
Excellence Inspiration Integrity Growth
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Parent category: Business