Customer Satisfaction Survey 3
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1
2Title: Customer Satisfaction Survey
Document: QM-4.1.6-F1
Revision: 1
Document Review Control Number: 092297-1
Effective Date: 09/29/97
Page 1 of 2
Paramount Plastics, Inc.
Customer Satisfaction Survey
Purchasing Experience
Above
Below
Excellent
Average
Poor
Average
Average
Please rate your ordering experience.
How do you rate your Account Manager with
regard to:
Understanding your needs
Knowledge
Availability
How do you rate the quality of pre-sales
information (i.e. quotes, direct
communication)?
How do you rate the ease of order
placement?
Quality of Service
Above
Below
Excellent
Average
Poor
Average
Average
Please rate the overall quality of service that
you receive from Paramount Plastics.
Please rate the timeliness of deliveries.
Please rate the time you had to wait
between placing your order and receiving
your shipment.
Please rate the courtesy of Paramount
personnel.
Yes
No
Was your order fulfilled exactly as you
expected (quantity, condition of packages,
etc.)?
Product Quality
Above
Below
Excellent
Average
Poor
Average
Average
What is your rating of Paramount's product
quality?
Please rate the appearance and aesthetic
quality of the products you order.
Please rate the performance and durability
of the products you order.
Please rate the quality of the products
packaging.
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Parent category: Life