Sample Business Case Template (Page 15 of 18) in pdf

Sample Business Case Template Page 15

Qualitative Analysis – Non-Financial Benefits & Costs:

Some of the costs and benefits may not be quantifiable (difficult to attach a dollar value). For example non-quantifiable

benefits may be: increased customer satisfaction or increased staff morale. Non-quantifiable costs may be: reduced

corporate image or adverse public perception. Where reasonable, these should be translated into quantifiable benefits

ie. increased staff morale, may lead to high productivity, which may lead to less over-time. However, the non-

quantifiable cost/benefits that cannot be translated into quantifiable cost/benefits should be summarized in the following

manner:

Viable Alternative 1

Qualitative Summary

Description

Stakeholder(s) Impacted

Benefits:

Benefit 1

Description of benefit 1

Benefit 2

Description of benefit 2

Costs:

Cost 1

Description of Cost 1

Cost 2

Description of Cost 2

Assumptions

All assumptions used to determine, both quantitative and qualitative, costs and benefits should be clearly documented.

This would include general assumptions as well as assumptions specific to each alternative.

Checklist for Cost/Benefit Analysis Section

1. Have all quantitative costs and benefits been identified?

2. Have all qualitative costs and benefits been identified?

3. Is the timeframe appropriate considering the expected life span of the project?

4. Can any of the non-financial items be converted to financial items?

5. Are all the assumptions clearly identified?

6. Have all common/general assumptions been applied consistently to each alternative?

7. Have assumptions been reviewed to identify the sensitivity of their estimate on the impact of the results?

8. Have benchmarks, other organization’s experience, industry data been used to validate costs and benefits?

BUSINESS CASE – [PROJECT NAME]

PAGE

Sample Business Case Template Page 15