Annual Employee Survey Template Page 25
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7)
Use the active voice when writing questions, unless it is unavoidable.
8)
Be careful about words with several meanings and other problem words. Sometimes a
question is misunderstood because a word in it has several meanings and its context is not
clear.
9)
Avoid abbreviations or jargon.
10)
Do not lead the respondents with slanted introductions.
11)
Avoid “double-barreled” questions. When more than one idea or topic is presented in an
item, the respondent has difficulty providing an answer or selecting a response. Analysis
of responses will be meaningless because there will be no way of knowing to which idea
the subjects really responded.
An example of a double-barreled item is, “Are you able to discuss work problems with
your supervisor in private and in confidence?” This example is actually asking two
questions -- can you discuss work problems with your supervisor in private, and can you
discuss them with her/him in confidence.
Tip: If the words “and” or “or” are in the item, review to make sure you are presenting
only one idea.
* Adapted from the following sources:
(1) Developing and Using Questionnaires, October 1993, GAO/PEMD-10.1.7, and
(2) Mail and Internet Surveys: The Tailored Design Method, Don A. Dillman, 2000.
U.S. Office of Personnel Management
November 2008
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