California State University, Long Beach Employee Planning And Performance Review Form Page 4
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76. COMMUNICATION SKILLS -
Importance to Position
Critical
Very Important
Important
Consider the ability to provide clear, concise, and effective verbal and written communications, make effective oral presentations and
deliver consistent, high quality customer service.
Exemplary
Commendable
Satisfactory
Needs Improvement
Unacceptable
Consistently provides
Often provides
Regularly provides
Often conveys
Consistently provides
information to internal
information to internal
information to internal
information to internal
information to internal
and external customers
and external customers
and external
and external customers
and external customers
that is exceptionally
that is very clear,
customers that is
that is incomplete,
that is incomplete,
clear, concise, and
correct, and concise;
clear, correct, and
incorrect, or confusing;
incorrect, or confusing;
complete. Listens to
listens to others
concise; effectively
often fails to listen to
consistently fails to listen
others effectively.
effectively. Writing often
listens to others.
others and to verify their
to others and to verify
Writing is consistently
is clear, logical,
Writing skills meet,
understanding of what is
their understanding of
organized, precise, and
complete, and precise,
and occasionally may
being communicated.
what is being
adapted to the
including appropriate
exceed, those required
Writing is often
communicated. Difficult to
objectives and intended
details. Skills are
by the position. Has
unacceptable and
determine the meaning of
readers. Has
advanced and exceed
the ability to convey
needs improvement in
written communication
exceptional ability to
the requirement of the
important points
overall quality. Often
because of errors,
convey important points
position. Has very good
clearly in a way that is
fails to convey important
incomplete or
clearly in a way that is
ability to convey
appropriate to the
points clearly or may not
disorganized presentation
appropriate to the
important points clearly
audience.
present them in a way
of ideas, and/or in cusion
audience.
in a way that is
that is appropriate to the
of incorrect or irr elevant
appropriate to the
audience.
information. Consistently
audience.
fails to convey important
points clearly or fails to
present the points in a
way that is appropriate to
the audience.
Immediate action is
required.
Please support your rating in the narrative section below:
[Provide a narrative for the communication skills criteria above.]
SECTION II
ADDITIONAL OR ENHANCING CRITERION
(Add additional criteria if needed. Please describe each additional performance criterion below)
7. SUPERVISORY/LEAD RESPONSIBILITIES -
Importance to Position
Critical
Very Important
Important
Consider ability to plan, organize, delegate, and follow up on work-flow to meet unit’s goals and objectives. Provides clear
expectations and constructive feedback to subordinates on a consistent basis. Consistently treats subordinates fairly.
Exemplary
Commendable
Satisfactory
Needs Improvement
Unacceptable
Consistently exceeds
Often exceeds
Regularly meets
Often fails to meet
Consistently fails to
expectations for
expectations for
expectations for
expectations for
meet expectations for
supervisory/lead
supervisory/lead
supervisory/lead
supervisory/lead
supervisory/lead
employee.
employee.
employee.
employee.
employee. Immediate
action is required.
Please support your rating in the narrative section below:
[Provide a narrative for the supervisor/lead responsibilities criteria above.]
Revised 05/2016
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Parent category: Business