Front Office Manager (Page 2 of 2) in pdf

Front Office Manager Page 2

Efficient in managing departmental expenses and payroll as it relates to Profit & Loss

statements.

Additional Requirements:

Understanding the operations of other departments: Sales, Housekeeping, and Engineering

Ability to:

Understand, interrupters, and explain all hotel SOP’s and team member handbook.

Organize and prioritize daily work; monitor progress against schedule and business demands;

manage own time and time of the department.

Express facts, ideas, and messages to others in a clear, concise, and organized manner that is

easily understood.

Successfully manage stress, anxiety, and pressure associated with tight deadlines, heavy

workload, and hotel emergency situations.

Anticipate the needs of guests; display an open, friendly, courteous, and approachable

demeanor to guests; proactively engage guests to provide quality service; maintain a positive

and enthusiastic attitude toward guest service.

Clearly and effectively express ideas, facts, and messages verbally to others.

Communicate goals; motivate and guide team members towards goal accomplishment;

understand and provide clear explanation of job requirements and performance expectations;

Front Office Manager Page 2