Tracks and submits payroll information for all employees
Is knowledgeable of relevant employment legislation and ensures that all laws are being followed
Supervises and manages performance of Storefront Employees, Production Employees, and Shift
Supervisors to ensure all job duties and behaviors are aligned with store policies and applies progressive
discipline where necessary.
Working with the Assistant Manager (if applicable), ensures that staff are provided with the information
that allows them to do their best in on shift and works to identify high performers and train them for the
next level of responsibility
Ensures that a health & safety program is in place in the store. Reports accidents promptly and
accurately
Promotes a harassment-free work environment, ensuring that the Workplace Harassment Policy is
posted. Enforces a zero tolerance policy on workplace harassment and discrimination
Supports the overall company mission to be the best employer in the food service and retail industries in
North America, by delivering on the six promises to employees
Utilizes the Employment Enhancement tool to make strategic recruitment and retention plans
Driving Sales:
Is knowledgeable in all aspects of the Always Fresh baking system. Understands what the store sells and
when it sell, and adjusts production sheets accordingly
Ensures that all product is properly merchandised and at sufficient levels and that all aspects of the
present marketing campaign are being followed
Working with the Assistant Manager ( if applicable), helps the Shift Supervisor to properly position staff
to ensure fast and friendly service
Advertises to surrounding businesses the store’s selection of products, and offers them the ability to
place their order via phone/fax prior to arrival
Educates staff on when and how to suggestive sell to customers
Constantly evaluates where the store could improve. Based on findings, implement staff incentives to
bring staff focus to the area requiring improvement
Operational Analysis:
Ensures that all tills are counted properly and that any overages and / or shortages are investigated
Completes weekly ordering of product and ensure that all incoming orders are checked for quality
Analyzes the store’s Key Performance Indicators on a daily basis including the day’s productivity rates,
the Daily Waste Sheets, the store’s product sales mix and daily cycle counts. Responds appropriately
with an action plan to address unfavorable results.
Completes End of Day reports including Daily Cash Sheets, deposits, etc.
Maintains optimal inventory levels and ensures that the store is getting proper yields from all products
Uses Clear view ( or the alternate Back of the House system) and the portal to help run the business
more efficiently
Completes daily and weekly labor reports
Compares actual to projected labor costs
Uses preventative maintenance with all store equipment, maintaining a regular service schedule as well
as ensuring all equipment is calibrated on a regular basis
Puts systems in place to ensure that the store serves safe food to customers at all times
Identifies areas of the store operations that need improvement and uses staff incentive programs to
address those areas