Customer Satisfaction Survey - Demand Metric Page 3
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3Customer Service & Support
How effective are we at reacting and solving your issues?
EXCEEDS EXPECTATIONS
UNACCEPTABLE
10
9
8
7
6
5
4
3
2
1
N/A
What level of courtesy do you receive from our Customer Service team?
10
9
8
7
6
5
4
3
2
1
N/A
Compared to your other suppliers, how would you rank our ability to serve you?
10
9
8
7
6
5
4
3
2
1
N/A
Website/Customer Portal
Does our website/customer portal provide a pleasant experience for you?
10
9
8
7
6
5
4
3
2
1
N/A
What resources could we add to our website/portal to help you?
Brand Preference
How likely are you to refer colleagues to our business?
VERY LIKELY
WILL NEVER
10
9
8
7
6
5
4
3
2
1
N/A
Please honestly discuss why you advocate or dissuade others from working with us:
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Parent category: Life