Metal Plating Customer Satisfaction Survey printable pdf download

Metal Plating Customer Satisfaction Survey

CUSTOMER SATISFACTION SURVEY

CS-Form-001, Revision N/C (4-12-07)

Customer Name:

Date:

Address:

Phone:

Contact Person:

Position:

Please provide feedback on the metal finishing services provided by Associated Plating Company.

Questions:

N/A

1. I was satisfied with Associated Plating’s Sales staff involvement

with my organization.

2. I was satisfied with the contract/agreement documents for the

services provided.

3. I was satisfied with the transition from the sales process to the

delivery of products by Associated Plating.

4. I was satisfied with the technical quality of the services provided.

5. I found the Associated Plating staff involved in the delivery of

finished products to be professional.

6. I believe the value of the services provided exceeds the cost to

my organization.

7. I was satisfied with the invoicing/payment process for Associated

Plating’s services.

8. The metal finishing services provided met my expectations.

9. I would recommend Associated Plating’s services to others.

10. I am willing to provide a reference for other organizations

interested in Associated Plating’s services.

11. What did you like most about the metal finishing services provided?

12. How could Associated Plating Company improve the services provided?

13. Would you like someone from Associated Plating Company to contact you regarding your

satisfaction/ dissatisfaction with the services provided?

When complete, please fax to (562) 941-5922 or e-mail to .

Associated Plating Company thanks you for being a valued customer and for completing

this Customer Satisfaction Survey.

CS-Form-001 N-C (Satisfaction Survey)(4-12-07)

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Metal Plating Customer Satisfaction Survey