Bosch Customer Satisfaction Survey

Customer Satisfaction Survey

We would like to know what you think of our customer service and repairs. Please complete this short survey to provide us with

some feedback.

What is your overall satisfaction with our Car Service?

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Very Satisfied

Satisfied

Neutral

Dissatisfied

Very Dissatisfied

If you are dissatisfied, why?

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How long have you been bringing your vehicle to our Car Service?

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Less than a month

1 to 6 months

6 months to 1 year

1 to 3 years

More than 3 years

How satisfied are you with our Car Service in the following areas:

Very

Very

Item

Satisfied

Neutral

Dissatisfied

Satisfied

Dissatisfied

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

Appearance of Car

Service premises

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

Customer service

over the telephone

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

Customer service on

arrival

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

Service discussion

with mechanic

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

Friendliness of all

staff

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Value for price

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Quality and

reliability

Compared to other Car Service Operators/Dealers how do you rate our service:

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Much better

Somewhat better

About the same

Worse

Much worse

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Don’t know

I