Quality Improvement Plan Page 17
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32CROUSE HOSPITAL QUALITY IMPROVEMENT PLAN 2013
Appendix A: FAMILY OF MEASURES
2012Family of Measures
Important Functions
Dimension of Performance
Indicator
Frequency
Vision1
Vision 2
Vision 3
Vision 4
Vision 5
Clinical
Service
Safety
Efficiency
SERVICE
HCAHPS Questions- All
Monthly
√
√
√
√
√
Patient Experience (VBP)
Patient Satisfaction: Return
Monthly
√
√
√
√
√
without hesitation (Strongly
Agree) ED & Prompt Care
Patient Satisfaction: Return
Monthly
√
√
√
√
√
without hesitation (Strongly
Agree: Inpatient
Patient Satisfaction: Return
Monthly
√
√
√
√
√
without hesitation (Strongly
Agree) Outpatient Surgery
Patient Satisfaction: Return
Monthly
√
√
√
√
√
without hesitation (Strongly
Agree) Cardiac Care
Patient Satisfaction: Return
Monthly
√
√
√
√
√
without hesitation (Strongly
Agree) Radiology
Patient Satisfaction: Return
Monthly
√
√
√
√
√
without hesitation (Strongly
Agree) KFMC
Patient Satisfaction: Would
Monthly
√
√
√
√
√
Recommend without hesitation
(Strongly Agree) ED and
Prompt Care
Patient Satisfaction: Would
Monthly
√
√
√
√
√
Recommend without hesitation
(Strongly Agree) Inpatient
Patient Satisfaction: Would
Monthly
√
√
√
√
√
Recommend without hesitation
16
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