Quality Improvement Plan Page 7
ADVERTISEMENT
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32CROUSE HOSPITAL QUALITY IMPROVEMENT PLAN 2013
2013 Quality Improvement Plan
PURPOSE
The purpose of the Crouse Hospital Quality Improvement Plan is to provide a
framework for a collaboratively planned, systematic and organization-wide approach to
improving organizational performance. It is designed to provide an integrated and
comprehensive program that will monitor, assess and improve the quality of patient
care delivered at this facility.
OUR COMMITMENT TO QUALITY
The core of the Crouse Quality Improvement Program is that it addresses quality in all
areas and at all levels throughout the organization. For Crouse Hospital to succeed in
the rapidly changing and increasingly competitive healthcare environment in this
region, we make the commitment to:
•
Compete on the basis of excellence in clinical outcomes, customer satisfaction
and value
•
Use a collaborative approach to improving the quality of services that includes
the clinical and administrative leadership, the staff at all levels, patients and
members of the hospital family and the community
•
Demonstrate public accountability by implementing improvement initiatives
that meet the expectations of our patients, regulatory and oversight bodies and
other customers
•
Maintain or improve the quality of care and services while exercising fiscal
responsibility to maintain a strong financial foundation
•
Focus improvement efforts on systems and processes rather than people or
departments, while maintaining an effective mechanism to identify and correct
sentinel events
•
Provide the tools and resources necessary to foster an environment where
quality improvement is a driving force within the organization.
OUR CORE QI OPERATING TENETS
In support of the Hospital’s Mission, Vision and Values, the quality improvement
processes and infrastructure is to promote the active engagement and application of
the MVV. In addition there are four core operating tenets the QI program aims to apply:
We continuously strive to improve clinical outcomes for
Clinical excellence:
the patients we serve.
We strive to respond to our internal and external
Service excellence:
customer’s needs in a timely, efficient and professional
manner.
We work together as a team to efficiently complete our
Teamwork:
tasks, striving to eliminate barriers between
departments, services, disciplines and job
classifications. We will provide improvement teams with
the tools and resources necessary to systematically
6
ADVERTISEMENT
0 votes
Related Articles
Related forms
Related Categories
Parent category: Business