Quality Improvement Plan Page 4
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32CROUSE HOSPITAL QUALITY IMPROVEMENT PLAN 2013
The Quality Improvement Plan
Crouse Mission Statement
To provide the best in patient care and to promote community health.
Our Vision
Crouse Hospital’s vision is to be to be a leading healthcare provider in Central New
York by:
Service excellence
Anticipating and exceeding expectations of all we serve: our patients and their
families, providers, employees, students, volunteers and other partners.
Dynamic work environment
Fostering an environment where all are valued and respected, and passion and
opportunities for professional growth are encouraged.
Building on centers of clinical and organizational excellence
Doing the right thing by focusing on evidence-based patient- and family-centered
care, a commitment to safety, the importance of learning and our mission, vision
and values.
Innovation and collaboration
Building/fostering partnerships to enhance care, meet community need and
anticipate the demands of a dynamic healthcare environment.
Financial and resource stewardship
Keeping Crouse strong through the responsible use of financial and human resources.
Our Values
Community ... working together
Respect ... honor, dignity and trust
Open and honest communication
Undivided commitment to quality
Service to our patients, physicians and ourselves
Excellence through innovation and creativity
Our aim is to be “Simply the Best”; which simply and clearly describes our
commitment as a Hospital team to patient and employee safety, clinical and
operational excellence, customer service excellence and efficiency excellence.
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