Quality Improvement Plan Page 5
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32CROUSE HOSPITAL QUALITY IMPROVEMENT PLAN 2013
Our Guiding Beliefs
The following beliefs guide our performance improvement and outcome management
interventions and strategies. They focus on our philosophical understanding that we
are here to serve four distinct but interrelated customer groups: community, employee,
patient and physician.
•
We are here to serve our community by providing high quality patient care and
emphasizing health promotion and wellness activities.
•
Being responsive to the needs of our patients, families, community, physicians,
employees and students ensure our fulfillment of our Mission.
•
The delivery and continuous improvement of high quality patient care is our
greatest commitment. We strive to provide high quality care at a reasonable cost
and will add new technologies, treatments and preventive programs where
appropriate and feasible. A sound financial base is of utmost importance in
meeting our goals.
•
Since high quality care can only be delivered through a quality medical staff and
hospital staff, the needs of the physicians and employees are of great concern.
•
The Crouse Hospital healthcare team consists of well-qualified physicians,
professional nursing and technical staff, support staff and volunteers. The
hospital recognizes their loyalty and needs and is committed to providing fair
policies, programs and employee compensation. “Employer of Choice” is a
commitment that goes beyond the words. It is our commitment to all who work
at Crouse Hospital to be the best organization possible.
•
We have a responsibility to educate current and future health practitioners,
including nursing, medical and allied health professionals. We encourage and
support research activities whenever possible and will continue our working
relationships with the SUNY Health Science Center at Syracuse.
•
Management will actively participate in a leadership role among the
community’s healthcare providers, working with them to provide a strong
healthcare system for the community and to avoid costly duplication of services.
Competition stimulates and challenges us to grow. We will work hard at being
successful and remaining the premier hospital in Central New York.
Executive Summary
The Crouse Hospital Quality Improvement Plan provides a framework upon which an
integrated and comprehensive program to monitor, assess and improve the quality of
patient care delivered at Crouse can be built. This plan supports the organizational
mission to provide high quality care at a reasonable cost and to continuously improve
our performance. Our core values include a commitment to clinical excellence, service
excellence and the fostering of a team approach to delivering care and services.
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