Sample Complaint Letter (Page 2 of 2) in pdf

Sample Complaint Letter Page 2

(insert)

SPECIFIC QUESTIONS YOU WOULD LIKE ANSWERED.

List them in order of importance.

(insert)

DETAILS OF WHAT YOU WOULD LIKE TO HAPPEN AS A RESULT

OF YOUR COMPLAINT.

For example, an apology, an explanation, details of the treatment, a meeting,

action to put things right, reassurance that the same thing will not happen to

anyone else.

I would be pleased if you would carry out a full investigation into my concerns and

provide a response in accordance with the NHS Complaints Procedure.

I look forward to receiving your reply. I understand that I will be kept informed of

progress if I do not receive a response within 25 working days. Please do not

hesitate to contact me if you need any further information.

Yours sincerely

YOUR SIGNATURE

YOUR NAME PRINTED

If you are complaining on behalf of someone else make sure they have

countersigned your letter.

If the patient is unable to consent, for example, if they are very young, very

ill or deceased, then consent is required from their appointed Next of Kin.

COUNTERSIGNATURE - PATIENT'S OR NEXT OF KIN

Please note that if there are several pages it is helpful to number the pages to

avoid confusion.

Remember to keep a copy of your letter for your future reference.

This information will help us to investigate and respond to your complaint

speedily.

Updated 05.08.2014

Sample Complaint Letter Page 2