Resume Samples Page 8
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Senior Information Representative
ABC Inc., Dartmouth, Nova Scotia
2004-2006
Trained and facilitated orientation for new Information Representatives
Liaised directly between Research and Law Department on legal cases
Selected to attend training program on new EDS computer system with subsequent
responsibility to train co-workers
Responded to inquiries and identified and researched subscriber problems which resulted in
increased client satisfaction by 15%
Drafted series of form letters to accompany payments to participating medical providers
Sales Associate
The Clothes Criterion, Sackville, New Brunswick
Summers 2001 - 2004
Ranked among Top 15 salespeople in the country
Provided excellent customer service: assessed needs of clients, suggested appropriate
products and answered queries
Designed and arranged merchandise displays meeting company policies and customer need
Trained 10 employees on computer system, effective merchandising and customer service
through orientation sessions and job shadowing
EXTRACURRICULAR ACTIVITIES
Dalhousie Tigers Soccer Team
Dalhousie University, Halifax, Nova Scotia
2000 – 2004
Provided leadership as the team captain for the 2003/2004 season
Organized formal and informal meetings to open and improve communication between
members
Received AUS Conference Award for outstanding performance
Helped Dalhousie Tigers Soccer achieve its first 10 win season in 20 years
Treasurer
Business Club, Dalhousie University, Halifax, Nova Scotia
2003 - 2004
Managed and maintained accurate financial records for a $5,000 yearly budget
Created a detailed budget tracking system using Excel spreadsheets resulting in increased
efficiency and accuracy
Collaborated with the club’s executive board of nine members to coordinate project programs
INTERESTS
Travel (traveled independently throughout Europe, Middle East and South East Asia)
Reading Canadian history
Swimming and playing soccer
Photography
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Parent category: Business