Amendment Of Solicitation/modification Of Contract Page 10
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40CONTRACT NO.
DELIVERY ORDER NO.
AMENDMENT/MODIFICATION NO.
PAGE
FINAL
N00178-14-D-7823
EX01
04
8 of 38
required of the contractor by the Government.
5.1.2. Unsuccessful services are defined as those that do not conform with the task description provided in the PWS, thereby
requiring significant rework by the contractor at the direction of the Government
5.2.
Schedule - The COR will determine whether the contractor has met the schedule through the use of the due dates for receipt
of deliverables and accomplishment of the milestones set forth in the various CDRLs. The quality standards are defined as
follows:
5.2.1. Successful delivery is defined as delivery of the CDRLs and accomplishment of the Task Order milestones at least 95% of the
time.
5.2.2. Unsuccessful delivery is defined as delivery of the CDRLs and accomplishment of the Task Order milestones less than 95% of
the time.
5.3.
Cost - The COR will review monthly cost vouchers to monitor the contractor’s expenditures in comparison to the
contractor’s proposed budget, submitted under the CDRL requirement, throughout the task order performance. The quality
standards are defined as follows:
5.3.1. Successful cost control is defined as performance of the tasks within the amount of funds allotted for the Task Order.
5.3.2. Unsuccessful cost control is defined as exceeding the funding allotted for the Task Order.
5.4.
Business Relations - The COR will assess the integration and coordination of all activity needed to execute the contract,
such as timeliness, completeness and quality of problem identification and corrective action plans; the contractor’s history of
reasonable and cooperative behavior, including timely identification of issues in controversy; customer satisfaction; timely
award and management of subcontracts and assessment of whether the contractor is meeting subcontracting goals. The quality
standards are defined as follows:
5.4.1. Successful business relations are defined as timely, complete and high quality of problem identification and corrective action
plans; history of reasonable and cooperative behavior, including timely identification of issues in controversy; customer
satisfaction; timely award and management of subcontracts and meeting subcontracting goals.
5.4.2. Unsuccessful business relations are defined as untimely, incomplete and/or low quality of problem identification and corrective
action plans; history of unreasonable and uncooperative behavior, including untimely identification of issues in controversy;
low customer satisfaction; untimely award and/or poor management of subcontracts and/or failure to meet subcontracting
goals.
5.5.
Performance Metrics
Performance
Related PWS
Expected
Requirement
Para. No.
Performance
Tolerance
5.5.1
3.1
Researching and preparing reports,
= 100% accuracy of facts, timelines and
documents, support planning and
content expected
implementation of communication and
training for CHCO programs, deliver
< 100% accuracy unacceptable
briefings and trainings, policy support for
formatting, developing and publishing
= 95% grammatical and spelling
guidance, assist execution, action plan,
accuracy expected
statistical analysis reports, project plans,
talking points, research papers, policy
< 95% unacceptable
feedback.
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Parent category: Business