Student Employee Performance Evaluation Page 2
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6Performance Evaluation, Elements and Scale
1. Customer Service. Ability to efficiently and effectively meet customer needs. Appropriately employs
resources and provides accurate information. Exhibits pride as a representative of the university.
Exhibits care to internal and external customers.
Student
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3
4
5
Not observed
Developing Performance
Meeting Expectations
Exemplary Performance
Needs consistent guidance on
Provides accurate information while
Proactively seeks opportunities to
university/department information.
being respectful and attentive,
serve others. Consistently reflects a
Does not interact effectively with
Interactions with others are
personal interest in representing
others. Exhibits low responsiveness
appr5opriate and efficient.
the university. Consistently models
and needs to be prompted to assist.
Demonstrates satisfactory
service excellence to co-workers
responsiveness when resolving
and others. Strives to improve
inquiries.
operations and interactions.
Supervisor
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4
5
Not observed
2.Communication. Ability to productively share information and express ideas verbally (written and
spoken) and non-verbally, including body language, attitude, and tone. Promotes a welcoming office
environment.
Student
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3
4
5
Not observed
Developing Performance
Meeting Expectations
Exemplary Performance
Needs consistent guidance when
Provides accurate information.
Demonstrates superior verbal and
speaking to individuals and/or
Shares appropriate and helpful
non-verbal communication skills.
replying in writing. Does not share
ideas. Minimizes conflict and
Exhibits confidence, credibility, and
information as needed. Exhibits low
misunderstandings. Is responsive
persuasiveness when
responsiveness and displays
and communicates with others
communicating.
unsatisfactory body language, tone,
effectively.
and attitude.
Supervisor
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2
3
4
5
Not observed
3.Professionalism. The degree to which the student employee fulfills and carries her/himself
professionally in the workplace. The student employee responds to direction and constructive criticism
in order to provide the best service possible.
Student
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3
4
5
Not observed
Developing Performance
Meeting Expectations
Exemplary Performance
Needs guidance in taking ownership
Is able to take ownership of tasks
Takes pride in the work
of duties assigned. Needs to
assigned and feels proud of
accomplished and tasks assigned.
understand how to conduct oneself
accomplishments. Conducts oneself
Creates a welcoming environment
in a working environment. Needs to
appropriately in a work
for customers and co-workers.
develop the ability to take both
environment. Reacts well to
Adjust behavior as a result of
direction and constructive criticism.
direction and constructive criticism
modeling full-time staff or senior co-
and corrects behavior accordingly.
worker. Rarely makes the same
.
mistake twice
Supervisor
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2
3
4
5
Not observed
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