Job Description Template - Sales Operations Manager (Page 3 of 4) in pdf

Sales Operations Manager

Page Three

SKILLS/COMPETENCIES:

 Destination & Compass – Has a written Sales Support goals, has written strategic plan,

writes compelling SMART goals and is committed to them, knows what must be done

and why, has a developed action plan and follow the action plan, has determined

possible obstacles and has a plan to deal with the obstacles, has check points and

debriefs daily, and continuously monitors performance of lead generation.

 Outlook – Believes in self, company and marketplace and is passionate about learning

and growing. Takes responsibility for own success, doesn’t externalize, accepts

challenges, does not take “no” as failure, but as an opportunity to succeed.

 Communication –Creates and sustains ongoing forums that encourage two-way

communication opportunities; demonstrates and promotes positive prospect, client, and

work relationships; proactively addresses and manages conflict and disputes; works to

achieve constructive resolution.

Oral Communication - Speaks clearly and persuasively in positive or negative

situations; listens and gets clarification; Responds well to questions;

Demonstrates group presentation skills; Participates in meetings.

Written Communication - Writes clearly and informatively; Edits work for

spelling and grammar; Varies writing style to meet needs; Presents numerical

data effectively; Able to read and interpret written information.

 Character - Demonstrates unquestionable integrity in every aspect of work and dealing

with others; Consistently models desired behaviors and values established by the

company; Respects diversity of perspective in discussions and demonstrates an inclusive

style; Demonstrates concerns for job safety for self and others.

 Sales Acumen - Doesn’t take things personally, knows what to say or do at the

appropriate time; Is cool under pressure and is prepared for whatever the prospect or

client does or says; Doesn’t strategize "on the fly", doesn't over analyze, and stays in the

moment; Asks thoughtful questions, displays effective listening, demonstrates product

value; Is tenacious, maintains continuous contact with prospects and clients to

establish need(s); Demonstrates effectiveness in linking product features/benefits to

client needs.

 Results Orientation – Makes fact based decisions and follows through to completion,

analyses and uses data to achieve sales goals, drives execution, initiates action and

follow-ups to successful completion, effectively demonstrates how solutions will solve

prospects or client’s problem(s), continuously conducts post call debriefs and performs

pre-call strategies.

Job Description Template - Sales Operations Manager Page 3