Format Of A Business Letter Page 5
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7Business Letter Format
Exemplar
Planning
B
th
-Background
-Air Canada Flight 072 April 6
, 2003
-John and Sara Dobson
-Bob and Susan Ede
-8:55 a.m. – 4:30 p.m. Toronto – Edmonton
P
-Purpose
-to complain and inform company of problems
-ask for compensation
------------------------------------------------------------------------------------------------------------
D
-Details
-8:55 a.m. delayed until 10:00 a.m. engine problems – new
plane found
-10:30 a.m. de-iced, light on panel had to be checked, bags
unloaded to fix problem – determined they could not fix
and sent to terminal at 1:30p.m.
-2:15 p.m. supposed to board new plane
-3:30 p.m. boarded new plane (no food for a 4 hour +
flight)
-4:30 p.m. take off
O
-Operations
-unsatisfactory, terrible service, delays were too long, sat
on plane too long to be sent to terminal, we will no longer
use your services
------------------------------------------------------------------------------------------------------------
G
-Goodwill
-Thank you for considering my point of view
Closing
-compensation
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