Format Of A Business Letter Page 6


12345 102 Avenue
Grande Prairie AB T8X 1N7
April 10, 2003
Bob Wonder, Customer Relations
Air Canada
PO Box 64239
5512 4
Street N.W.
Calgary AB T2K 6J0
To Whom It May Concern:
My name is John Appleseed and I am writing to inform you of my dissatisfaction with flight 072,
Toronto to Edmonton on April 6, 2003. A group of us, John & Annie Appleseed, John & Sara Dobson,
and Bob & Susan Ede were to fly out of Toronto at 8:55 a.m. Unfortunately, we did not leave the
tarmac until 4:30 p.m. I am writing to inform you of the unsatisfactory service that we received.
Our original flight was to leave at 8:55 a.m. but was delayed until 10:00 a.m. due to engine
We experienced terrible service and were appalled by the number of mechanical failures in your fleet.
The lack of service combined with mechanical problems has made us question whether to fly with
your carrier in the future.
Thank you for taking the time to take into account my point of view. If you can guarantee better
service and mechanical reliability we may consider your company in the future.
John Appleseed


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