Format Of A Business Letter (Page 6 of 7) in pdf

Format Of A Business Letter Page 6

12345 102 Avenue

Grande Prairie AB T8X 1N7

April 10, 2003

Bob Wonder, Customer Relations

Air Canada

PO Box 64239

5512 4

Street N.W.

Calgary AB T2K 6J0

To Whom It May Concern:

My name is John Appleseed and I am writing to inform you of my dissatisfaction with flight 072,

Toronto to Edmonton on April 6, 2003. A group of us, John & Annie Appleseed, John & Sara Dobson,

and Bob & Susan Ede were to fly out of Toronto at 8:55 a.m. Unfortunately, we did not leave the

tarmac until 4:30 p.m. I am writing to inform you of the unsatisfactory service that we received.

Our original flight was to leave at 8:55 a.m. but was delayed until 10:00 a.m. due to engine

problems…

We experienced terrible service and were appalled by the number of mechanical failures in your fleet.

The lack of service combined with mechanical problems has made us question whether to fly with

your carrier in the future.

Thank you for taking the time to take into account my point of view. If you can guarantee better

service and mechanical reliability we may consider your company in the future.

Sincerely,

John Appleseed

Format Of A Business Letter Page 6