Sysco Customer Satisfaction Survey
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1
2SYSCO CUSTOMER SATISFACTION SURVEY
Food establishment name: ______________________________________________________________
Name of person responding to survey: ____________________________________________________
Title:_________________________________
Date: _______________________________________
SYSCO operating company (company you buy from): _________________________________________
Based upon your recent experience during the past 2 – 3 months, please provide us with your candid assessment.
Your input will help us do a better job of serving you. Thank you for your business and for taking time to respond to
this survey.
Completely
Completely
Agree
Neutral
Disagree
Agree
Disagree
SYSCO provides support and services that
1.
help my business succeed.
Completely
Completely
Satisfied
Neutral
Dissatisfied
Satisfied
Dissatisfied
2.
Based upon your recent experience during the
past 2 – 3 months, on an overall basis how
satisfied are you with SYSCO?
3.
With regards to receiving every item you
ordered, how satisfied are you with SYSCO?
4.
With regards to on-time delivery, how satisfied
are you with SYSCO?
5.
How satisfied are you with the accuracy of
invoices from SYSCO?
6.
How satisfied are you with the safety and
wholesomeness of the products you buy from
SYSCO?
7.
How satisfied are you with the fairness and
competitiveness of SYSCO’s prices?
8.
How satisfied are you with the condition of
products delivered by SYSCO (relative to
damage)?
9.
How satisfied are you with the variety of
products offered by SYSCO?
10. How satisfied are you with the ease and
convenience of ordering from SYSCO?
11. How satisfied are you overall with the
helpfulness of your SYSCO Marketing
Associate?
12. How satisfied are you with your SYSCO
Marketing Associate as a:
a) Business Partner – knowing your operation
and helping you effectively grow/manage
your business
b) Customer Service Source – assisting you in
getting what you need
c) Menu Analysis and Planning – evaluating
and assisting with your menu requirements
d) Product Information Specialist – providing
sources of product expertise
e) Problem Solver – providing you with
appropriate business solutions
13. How satisfied are you overall with the
helpfulness of your:
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Parent category: Life