Parking Customer Satisfaction Survey Page 2
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1
25.
Posting of rates, policies and regulations.
1
2
3
4
5
6.
Overall cleanliness of facility.
1
2
3
4
5
Personnel
1.
Overall appearance of staff
1
2
3
4
5
2.
Friendly service and assistance
1
2
3
4
5
3.
Knowledgeable (Policies and procedures, rates, specials, general area, etc.)
1
2
3
4
5
Other
1.
General security of facility (Staff awareness, controlled access vs. general access to the public)
1
2
3
4
5
2.
Special Security (Onsite security staff)
1
2
3
4
5
3.
Parking equipment ease of use (Ticket machines, payment centers, etc.)
1
2
3
4
5
4.
Administrative Services (Obtaining monthly parking permits, payment reconciliation, problem resolution, etc.)
1
2
3
4
5
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