Performance Evaluation Form Page 4
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12Comments:
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6. Customer Service/Customer Focus
Definition: Effectively applies knowledge of departmental service or product to best satisfy the customer’s
needs and expectations
Behavioral Indicators:
a. Resolve customer questions and/or complaints efficiently, effectively and professionally
b. Demonstrates a sense of urgency and responsibility to consistently provide service at all levels
c. Is committed to increasing customer satisfaction and confidence
d. Regularly seeks feedback and input from customers
e. Demonstrates consistent customer follows-up
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Not
Below
Meets Some
Meets
Exceeds Some
Exceeds
-----applicable
Expectations
Expectations
Expectations
Expectations
Expectations
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7. Problem Solving/Decision Making
Definition: Builds a logical approach to address problems and/or manage the situation at hand by drawing on
one's knowledge and experience, calling on other references and resources as necessary
Behavioral Indicators:
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Parent category: Business