Customer Satisfaction Survey Anti Social Behaviour Page 3
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48. What other contact did you receive from us
12. If we did take action, did it resolve the
about your complaint? (Tick more than one box
anti-social behaviour?
if necessary)
No
(Go to
Telephone call
question 13)
Yes, fully
(Go to
Letter
question 15)
Yes, partly
(Go to
Home visit
question 15)
Yes, but it wasn’t
(Go to
Email
stopped by us
question 15)
Interviewed at housing office
13. If we did not resolve the anti-social
behaviour, did you make a further complaint
Received a visit from maintenance staff
about anti social behaviour?
No
(Go to question 14)
9. At any time during this process, did our staff
Yes
offer you information about any of the
following?
14. Please tell us why you didn’t complain
Anti-social behaviour leaflet
again:
Mediation services
Anti-social behaviour diary sheet or log
Contact details for other agencies
Information from tenant handbook
10. If we agreed to investigate or to do
specific things, did we do this?
No
(Go to question 11)
15. Did we contact you specifically to let you
know the outcome of the investigation or
Yes
(Go to question 12)
actions?
Don’t know
No
Yes
11. If we did not do the things we said we
Don’t know/can’t remember
would do, did we contact you to explain why?
No
(Go to question 13)
Yes
(Go to question 13)
16. Did you understand the information or
advice that we gave you about your complaint
Don’t know
about anti social behaviour?
No
Yes
Don’t know/can’t remember
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