Fy 2013 Annual Performance Report - U.s. Department Of Labor Page 80

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Strategic Goal 4
EBSA – Improve health benefits and retirement security for all workers
*Target reached (Y),
What Worked
What Didn't Work
Program Performance
FY/PY
FY/PY
FY/PY
FY/PY
FY/PY
FY/PY
FY/PY
Improved (I), or Not
Improvement Plan
2009
2010
2011
2012
2013
2014
2015
Reached (N)
Target
--
--
--
--
Base
Base
TBD
Through
EBSA will develop a
Violations were not
investigation of a
measure of “significance”
Result
--
--
--
--
29.50%
--
--
weighted by level of
Percent of Employee
random sample of
for a series of ERISA
significance.
Benefit Plans in
employee benefit
violations. With this
Consequently, EBSA
Compliance with
plans, EBSA reported
additional information,
was unable to fully
Civil Provisions of
the first baseline
EBSA will re-estimate the
Status
--
--
--
--
--
--
--
depict the context
ERISA
compliance measure
baseline SIP estimates and
surrounding our
based on a full set of
analyze compliance
compliance result.
SIP results.
patterns.
Target
--
3,644
2,900
3,611
3,674
3,674
3,281
By 2015, EBSA projects
the number of overall civil
Result
3,669
3,112
3,472
3,566
3,677
--
--
EBSA effectively
cases to decline as time
targeted
Civil Investigations
spent on Major Cases
investigations to
Processed
increases. EBSA is also
achieve corrections
Status
--
N
Y
I
Y
--
--
developing measures that
of ERISA violations.
focus on the impact of
cases.
Target
--
238
200
310
320
320
332
EBSA will continue to
focus on health fraud and
Result
287
281
302
318
320
--
--
EBSA effectively
Criminal
the ongoing
deployed the
Investigations
implementation of EBSA’s
Contributory Plan
Processed
first criminal national
Status
--
Y
Y
Y
Y
--
--
Criminal Project.
project, the Contributory
Plans Criminal Project.
Target
--
--
Base
68.00%
69.00%
72.00%
72.00%
Further training was
conducted in FY 2013 and
Result
--
--
66.00%
69.00%
71.00%
--
--
Participant assistance
EBSA will continue to
Participant
training provided to
conduct customer
Assistance Program
the program staff in
satisfaction surveys during
Customer
FY 2012 helped the
FY 2014 that will provide
Status
--
--
--
Y
Y
--
--
Satisfaction Index
agency to meet the
actionable data to
goal.
managers for improvement
activities.
Sources: Enforcement Management System; Gallup Customer Satisfaction Survey
Notes:
United States Department of Labor – 76 – FY 2013 Annual Performance Report

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