Mcdonald'S Store Policies & Procedures Page 10
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14Essig Management Shift Manager Policies
store, the closing manager will lock all doors. Keys to the door will then be kept on the closing manager’s person
and will not be given to crew employees.
IF THE STORE HAS AN EMPLOYEE WHO IS SCHEDULED TO LEAVE AFTER CUSTOMER CLOSE, STORE
MANAGEMENT SHOULD ADJUST THE SCHEDULE TO RELEASE THAT EMPLOYEE DURING CUSTOMER
CLOSE.
Following clean up, when the closing manager and crew are ready to leave, all employees will go to the exit door,
except one, who will remain by the telephone. The parking lot will be checked from inside the store. If everything
appears normal, one employee will be let out the door, and the door immediately locked behind that employee.
Once outside, the employee will go immediately to his auto, start the engine, turn the lights on and pull the auto
close to the exit. The auto should be sitting in position to pull away if approached by anyone, but also in a position
to observe the closing manager and other employees leave the store.
If anyone approached the first employee out, the employee by the phone should call the 911 emergency numbers
and notify police. All inside employees will go away from the glass doors and wait for the police. DO NOT OPEN
THE DOOR.
If the first employee arrives safely at the car, the remainder of the closing crew will exit the store and go
immediately to their cars.
If you have crew closers that have rides (parents, relatives, etc.) waiting on the lot, you will let them exit after the
employees who are driving their own cars.
Store management is responsible for instructing the closing crew about these procedures and the location of the
nearest telephone.
You should review and sign the specific method used by your restaurant.
24 HOUR STORE SAFETY/SECURITY PROCEDURES
1. All doors must remain locked between the hours of 11 p.m. – 5 a.m.
2. The manager must wear a headset at all times.
3. The manager must have possession of the store keys at all times.
4. The DT window must be locked after each order.
5. The manager must be up front and visible.
6. Final lot pick-up must be completed by 9 p.m.
7. Outside lights must remain on during night time hours.
8. NO ONE is to enter or exit the building between the hours of 12 a.m. – 5 a.m.
9. The back door must remain closed during night time hours. Trash will be stored inside until open.
10. A thorough check of the restaurant (including restrooms) will be completed prior to locking the lobby doors.
OVERRINGS, REFUNDS, AND PROMO
Due to IRS and McDonald’s auditing, it is an absolute must that all over-ring slips, refund slips, and promo be
matched and equal to the amount as shown on the cash register cash sheet report in dollars and cents.
Authorized means that unless it is an authorized coupon, a manager must sign it, stating what it is for.
All charge sales to approved organizations must be approved by the owner or supervisor and these charge sales
must be rang up the day of the sale and the money taken from petty cash or back up bank to put in the cash
drawer. Then the management company will up the fund by the amount until the check comes, then we will reduce
the petty cash fund by the amount and reimburse the management company.
_______________________________________
___________________
Employee Signature
Date
Pg. 10 of 14
Revised January 25, 2016
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