Sample Purchase Requisition Form Page 22
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343.2
Awarding Service Contracts
User/Procurement
Specify in the contract agreement, among other
Staff/Management
terms and conditions, the service requirements
and service levels/performance standards ( 3.1),
the
performance
management
system
(e.g.
performance reports/records to be provided by the
service
provider,
and
remedies
for
non-conformance such as rectification within a
specified time limit or payment deduction,
liquidated damages), and appropriate provisions
for contract variations (e.g. ad hoc placement of
additional orders by the company).
Specify the payment terms (e.g. monthly, on
completion or by stages of completion) and other
requirements
(e.g.
documents
required
for
payment claims).
Include in the contract conditions a probity clause
prohibiting the contractor’s and sub-contractor’s
(if any) staff from offering or soliciting bribes
when performing duties under the contract.
3.3
Managing Service Contracts
User/Management
Assign staff to monitor the standard of service
and make reports on any deficient or default
service, using an inspection checklist designed
for this purpose.
Require staff responsible to certify acceptance of
services within a specified time limit after
completion.
Require supervisory staff to justify any contract
variations, and seek endorsement by the
management.
16
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