Sample Purchase Requisition Form Page 23
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34Collect user feedback on the contractor’s service
standards ( Appendix 8).
Establish disciplinary procedures to deal with
non-conformance or unsatisfactory performance
of the contractor.
Hold regular meetings with the contractor’s
management to discuss problems and review
performance.
Ensure contract renewal is based on good
performance, ask the user and procurement
departments to assess the availability of other
competitive alternatives before contract renewal,
and conduct a fresh tender exercise to source a
new contractor where appropriate.
Disclaimer
The recommendations as contained in this Checklist including the sample forms
or documents are for general guidance only. The sample forms and documents
should be modified and adapted as appropriate to suit individual companies’
operational situation and needs before use. The ICAC is not responsible for
any loss or damage whatsoever arising out of the use of this Checklist or in
connection with any information contained in this Checklist. Users of this
Checklist should seek legal or professional advice as and when necessary.
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