Handbook For Basic Process Improvement Page 11
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40Handbook for Basic Process Improvement
Step 1: Select a process and establish the
process improvement objective
Selecting the Process
Clearly state
the process you are
going to work on
When a command initially undertakes process improvement
efforts, the Executive Steering Committee may identify problem
areas and nominate the first processes to be investigated.
Later, candidate processes may be identified at the deckplate
Establish the
level by work center supervisors. The Process Selection
process improvement
Worksheet on the next page can be used to guide selection at
objective
whatever level the choice is made.
Some important considerations in selecting processes for
Write down the
improvement are these:
process improvement
objective (be specific)
Total quality is predicated on understanding what is
important to the customer. Every work unit—whether a large
command or a small office—has both internal and external
customers. Hence, the starting point in selecting a process
Determine the
starting and stopping
for improvement is to obtain information from customers
points of the process
about their satisfaction or dissatisfaction with the products or
services produced by the organization.
It’s best to start out small. Once people can handle
Step 2
improving a simple process, they can tackle more
complicated ones.
The selected process should occur often enough to be observed and documented. The
team should be able to complete at least one improvement cycle within 30 to 90 days;
otherwise, they may lose interest.
The process boundaries have to be determined. These are the starting and stopping
points of the process that provide a framework within which the team will conduct its
process improvement efforts. As an example, the process by which a fire hose is
routed to the scene of a casualty drill would have these boundaries:
Starting Point
-
The drill is initiated or called away.
Stopping Point -
A properly manned fire hose is brought to bear on the fire.
It is crucial to make sure that the steps involved in meeting the process improvement
objective are located inside the boundaries.
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