Handbook For Basic Process Improvement Page 8
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40Handbook for Basic Process Improvement
What is in the Basic Process Improvement Model?
The Basic Process Improvement Model is presented on the next page. It has two parts:
A process simplification segment outlining steps 1 through 7 of the process
improvement cycle is placed on the left. Teams begin process improvement
activities with these steps. Depending on the stability and capability of the process,
the team may continue on to step 8, or go directly to step 14.
A Plan-Do-Check-Act (PDCA) Cycle consisting of steps 8 through 14 flows from
the process simplification segment.
Using all 14 steps of the model will increase the team’s process knowledge, broaden
decision-making options, and enhance the likelihood of satisfactory long-term results.
Let’s take a quick look at what’s in each of the steps in the model.
Step 1:
Select the process to be improved and establish a well-defined process
improvement objective.
The objective may be established by the team or come
from outside tasking.
Step 2:
Organize a team to improve the process.
This involves selecting the “right”
people to serve on the team; identifying the resources available for the
improvement effort, such as people, time, money, and materials; setting
reporting requirements; and determining the team’s level of authority. These
elements may be formalized in a written charter.
Step 3:
Define the current process using a flowchart.
This tool is used to generate a
step-by-step map of the activities, actions, and decisions which occur between
the starting and stopping points of the process.
Step 4:
Simplify the process by removing redundant or unnecessary activities.
People
may have seen the process on paper in its entirety for the first time in Step 3.
This can be a real eye-opener which prepares them to take these first steps in
improving the process.
Step 5:
Develop a plan for collecting data and collect baseline data.
These data will
be used as the yardstick for comparison later in the model. This begins the
evaluation of the process against the process improvement objective established
in Step 1. The flowchart in Step 3 helps the team determine who should collect
data and where in the process data should be collected.
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