Handbook For Basic Process Improvement Page 5
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40Handbook for Basic Process Improvement
Introduction
What is the new Handbook for Basic Process Improvement?
The new handbook has been developed to assist team leaders at all levels who are
involved in process improvement efforts. Together with the Basic Tools for Process
Improvement, or “tools kit,” it provides the practical information you need to initiate and
successfully carry out process improvement activities.
The approach and tools described in the handbook follow a Basic Process Improvement
Model. This model differs in many respects from the Process Improvement Flowchart
found in the CNO-sponsored Starter Kit for Basic Process Improvement distributed to
commanding officers several years ago. The Basic Process Improvement Model is much
more detailed, in keeping with the “how to” approach used in the new handbook.
Together, the model and handbook explain the actual actions teams must take to improve
a process.
Before diving into the step-by-step discussion, let’s first clarify some terms, look at the
benefits of process improvement, and think about the best way to get started.
What is a process?
A process is no more than the steps and decisions involved in the way work is
accomplished. Everything we do in our lives involves processes and lots of them.
Here are some examples:
writing a work order
shooting a weapon
getting out of bed
repairing a valve
ordering a part
performing a test
conducting an UNREP
preparing a message
loading a missile
allocating a budget
mooring a ship
conducting a drill
. . . and the list goes on.
As you can see, the level of importance of processes varies.
Some processes, such as conducting an UNREP or mooring a ship, are very
important. If such a process performs very poorly—if it is not doing what it is
supposed to do—the command might be unable to complete its mission.
Other processes—for example, ordering a part, or developing a budget—are less
significant in terms of the command’s mission. But, while they are less important to
the overall operation of the command, such routine processes are still vital to the
smooth functioning of an office or work center.
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