Handbook For Basic Process Improvement Page 26
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40Handbook for Basic Process Improvement
The key to this segment of the model is to use process knowledge and common sense in
determining where to take measurements. The team should ask:
Will the data collected at this point help us
decide what to do to improve the process?
The team in the example investigated the process further and opted to take measurements
of the temperature of the coffee at the urn on the serving line.
Once the team determines what data to collect—and why, how, where, and when to collect
it—they have the rudiments of a data collection plan. To implement the data collection
plan, the team develops a data collection sheet. This data collection sheet must include
explicit directions on how and when to use it. The team should try to make it as user-
friendly as possible.
The team can collect baseline data when, and only when, the data collection plan is in
place, the data collection sheet has been developed, and the data collectors have been
trained in the procedures to use.
The tools the team needs to develop a data collection plan and begin collecting baseline
data are explained in the following modules of the Basic Tools for Process Improvement :
Module 1:
Operational Definitions
Module 2:
Brainstorming
Module 6:
Flowchart
Module 7:
Data Collection
22
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