Handbook For Basic Process Improvement Page 15
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40Handbook for Basic Process Improvement
Step 2: Organize the “right” team
Team Composition
Step 1
Once the process has been selected and the boundaries
established, the next critical step is selecting the “right” team
List all the people
to work on improving it. The right team consists of a good
involved in steps
representation of people who work inside the boundaries of
within the boundaries
the process and have an intimate knowledge of the way it
of the process
works.
Pick members so
Team Size
the team covers
knowledge of all
of the steps
Teams consisting of 5 to 7 members seem to function most
effectively. While larger teams are not uncommon, studies
have shown that teams with more than 8 to 10 members may
Choose a
have trouble reaching consensus and achieving objectives.
team leader
Team Leader
Execute a
verbal or written
charter for the team
The team leader may be chosen in any of several ways. The
commanding officer, department head, or process owner may
appoint a knowledgeable individual to lead the team, or the
Assemble the team
and brief them
process owner may opt to fill the position personally.
on the process
Alternatively, the team members may elect the team leader
from their own ranks during the first meeting. Any of these
Conduct team
methods of selecting a leader is acceptable.
training on process
improvement
The team leader has the following responsibilities:
Step 3
Schedule and run the team’s meetings.
Come to an understanding with the authority who formed
or chartered the team on the following:
The team’s decision-making authority. The team may only be able to make
recommendations based on their data collection and analysis efforts; or, they may
be granted authority to implement and test changes without prior approval.
The time limit for the team to complete the improvement actions, if any.
Determine how the team’s results and recommendations will be communicated to the
chain of command.
11
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