Handbook For Basic Process Improvement Page 23
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40Handbook for Basic Process Improvement
Step 4: Simplify the process and make changes
The team described the current
process by developing a flowchart in
Step 3
Step 3. Reviewing this depiction of
how the process really works helps
team members spot problems in the
Going through the
process step-by-step,
process flow. They may locate steps
identify redundant and
or decision points that are
unnecessary steps
redundant. They may find that the
No
Any more
Yes
steps to
process contains unnecessary
check?
inspections. They may discover
procedures that were installed in the
No
Is the step
past in an attempt to goof-proof the
necessary?
process after errors or failures were
experienced. All of these eat up
Yes
scarce resources.
Besides identifying areas where
What
would happen
Process
resources are being wasted, the
Remove the step
if this step were
still works
team may find a weak link in the
removed?
process that they can bolster by
adding one or more steps.
Process does
Keep the step
not work
But before stepping in to make
Draw the flowchart of
Perform sanity check
changes in the process based on
the simplified process
using existing directives
this preliminary review of the as-is
flowchart, the team should answer
the following questions for each
Is the
step of the process:
Yes
team authorized
to make changes
Can this step be done in
to the process?
parallel with other steps,
rather than in sequence?
No
Does this step have to be
completed before another can
Step 5
Change the process
Obtain permission
be started, or can two or more
steps be performed at the
same time?
What would happen if this step were eliminated?
Would the output of the process
remain the same? Would the output be unacceptable because it is incomplete or
has too many defects?
Would eliminating this step achieve the process improvement objective?
19
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