Handbook For Basic Process Improvement Page 32
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40Handbook for Basic Process Improvement
Step 9: Plan to implement the process change
Step 9 begins the Plan phase of the PDCA
Cycle. Steps 9 and 10 together comprise the
Step 8
whole Plan phase.
After considering the possible root causes
Plan a change in the process that
either removes or reduces the
identified in Step 8, the team picks one to work
effect of the root cause identified in
on. They then develop a plan to implement a
Step 8
change in the process to reduce or eliminate
the root cause.
Modify the flowchart to reflect the
The major features of the plan include
new process
changing the simplified flowchart created in
Step 4 and making all of the preparations
Inform all people affected by the
required to implement the change.
change in the process of the
modifications made
The team can use the following list of
questions as a guide in developing the plan:
What steps in the process will be
Is the team
No
changed?
Obtain
authorized to change
permission
the process?
Are there any risks associated with
the
proposed change?
Yes
What will the change cost?
The cost
includes not only money, but time,
Change the process
number of people, materials used, and
other factors.
Step 10
What workers will be affected by the
change?
Who is responsible for implementing the change?
What has to be done to implement the change?
Where will the change be implemented?
How will the implementation be controlled?
At what steps in the process will measurements be taken?
How will data be collected?
28
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