Handbook For Basic Process Improvement Page 9
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40Handbook for Basic Process Improvement
Basic Process Improvement Model
Step 1
A
Select a process and
establish the improvement
objective
Step 9
Plan to implement the
process change
Step 2
Organize the “right” team
Step 10
Modify the data collection
plan (if necessary)
Step 3
Flowchart the current
process
Step 11
Test the change and
collect data
Step 4
Simplify the process and
make changes
Step 12
Step 12
No
Is the modified
Step 5
Remove the
process
Develop a data
change
stable?
collection plan and
collect baseline data
Yes
No
Step 6
No
Step 13
Step 13
Step 6
No
Is the process
Did the process
Keep the
Remove special
stable?
improve?
change?
cause(s)
Yes
Yes
Yes
Step 14
Step 14
Step 7
No
Yes
Is further
Standardize the process
Is the process
improvement
and reduce the frequency
capable?
feasible?
of data collection
No
Yes
Step 8
Identify root causes for
A
lack of capability
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