Handbook For Basic Process Improvement Page 3
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40Handbook for Basic Process Improvement
Table of Contents
Section
Page
Introduction
1
What is the new Handbook for Basic Process Improvement?
1
What is a process?
1
Who owns processes?
2
What is process improvement?
2
How does process improvement benefit the organization?
3
How does an organization get started on process improvement?
3
What’s in the Basic Process Improvement Model?
4
Step 1: Select a process and establish the process improvement objective 7
Step 2: Organize the “right” team
11
Step 3: Flowchart the current process
17
Step 4: Simplify the process and make changes
19
Step 5: Develop a data collection plan and collect baseline data
21
Step 6: Is the process stable?
23
Step 7: Is the process capable?
25
Step 8: Identify root causes for lack of capability
27
Step 9: Plan to implement the process change
28
Step 10: Modify the data collection plan, if necessary
30
Step 11: Test the change and collect data
31
Step 12: Is the modified process stable?
32
Step 13: Did the process improve?
33
Step 14: Standardize the process and reduce
the frequency of data collection
35
List of Forms
Process Selection Worksheet
8
Team Charter Worksheet
13
Improvement Team Meeting Record
16
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