Handbook For Basic Process Improvement Page 35
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40Handbook for Basic Process Improvement
Step 11: Test the change and collect data
Step 11 is the Do phase of the PDCA cycle.
Step 10
If feasible, the change should be implemented on a limited
basis before it is applied to the entire organization. For
example, the changed process could be instituted in a
Plan the test of the new process
single office or work center while the rest of the command
continues to use the old process. If the organization is
working on a shift basis, the changed process could be
Train everyone involved in the
test and standardize the process
tried on one shift while the other shifts continue as before.
among the workers
Whatever method the team applies, the goals are to prove
the effectiveness of the change, avoid widespread failure,
and maintain command-wide support.
Distribute the data collection
sheets
In some situations, a small-scale test is not feasible. If
that is the case, the team will have to inform everyone
Test the improved process and
involved of the nature and expected effects of the change
collect data
and conduct training adequate to support a full-scale test.
Once the test is completed,
The information the team developed in Step 9 provides the
retain and collate the data
outline for the test plan. During the test, it is important to
collection sheets
collect appropriate data so that the results of the change
can be evaluated. The team will have to take the
Step 12
following actions in conducting the test to determine
whether the change actually resulted in process
improvement:
Finalize the test plan.
Prepare the data collection sheets.
Train everyone involved in the test.
Distribute the data collection sheets.
Change the process to test the improvement.
Collect and collate the data.
The tools the team needs to conduct the test and collect data are explained in the following
modules of the Basic Tools for Process Improvement :
Module 1:
Operational Definitions
Module 2:
Brainstorming
Module 4:
Affinity Diagram
Module 6:
Flowchart
Module 7:
Data Collection
31
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