Customer Satisfaction Survey Page 10
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20Carer satisfaction
(for Carer Questionnaire & Carer Support Service Questionnaire results)
In total, 823 carers completed the customer satisfaction survey. These
people rated their satisfaction levels with the service they interact with as
follows:
Column1
500
450
400
350
300
250
200
150
100
50
0
(*Chart shows actual number of responses for each rating.)
This chart shows: -
0.2% of carers rated Alzheimer Scotland services as ‘unsatisfactory’
0.6% of carers rated Alzheimer Scotland services as ‘weak’
2.6% of carers rated Alzheimer Scotland services as ‘satisfactory’
6.6% of carers rated Alzheimer Scotland services as ‘good’
29.9% of carers rated Alzheimer Scotland services as ‘very good’
55.5% of carers rated Alzheimer Scotland services as ‘excellent’.
38 (4.6%) carers that completed the survey did not provide an answer to this
particular question.
Therefore of the 823 carers that did answer this question, 778
(94.5%) rated
Alzheimer Scotland services as ‘satisfactory’ and above.
Page 10 of 20
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Parent category: Life