Customer Satisfaction Survey Page 7
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20A selection of positive themes which emerged from the
responses of the person with dementia :
Premises
Enjoy getting out and about visiting interesting and familiar places
Enjoy socialising and getting/keeping fit
Service is consistently considered very good/excellent
Service Users enjoy coming to Day Care
Service Users rate staff as very good
Community groups great for peer support
Benefits of S/U accessing the MCLW for info and advice as well as support
Day care is a safe environment, they are not alone, enjoy the company of
others
Support, staff and service is of high standard
People appear happy with staff, services and management of the service
The service is seen to be flexible, responsive and making a difference to
people
The message given by service users that they enjoyed the centre. They felt
staff did all they could to ensure they enjoyed their time at the centre
Invaluable support
Staff very supportive
Daycare always bright and clean, and a safe, homely environment
Service users believe they are well looked after and listened to by the staff
All service users stated the service has made a difference to them and is
flexible around their needs
All service users said staff are always polite, helpful, well informed, patient ,
sensitive and punctual
Social stimulation / company / staff are good / like the staff
Service users enjoy the company, have lots of laughs. Like different
activities
Meeting people
Getting out and about
Enjoy the company
Meeting other people who are the same
Stimulating activity
Helps the memory
Gives my carer a break
Good fun makes me feel good
People feel supported, can express their concerns/fears about anything and
talk them through
Everyone is treated equally and are accepted as they are on the day
Group support and mutual understanding
People laugh and have fun
Services beneficial to service users' mood and outlook
Services (especially day care) improve socialisation
Excellent staff.
Page 7 of 20
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