Annual Performance Plan - 2014, Revised Final Performance Plan - 2013 Page 19
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89select an EN that best meets their needs, interests, and employment goals. These changes are helping
us better monitor EN performance and improve the value and results of the program.
We are improving our beneficiary outreach and education efforts by expanding the use of our Ticket to
Work Call Center, the Internet, and social media tools (e.g., YouTube, Facebook, and Twitter). Similarly,
to increase beneficiary access while reducing program costs, we are providing all Work Incentive
Seminar Events via webinars.
In May 2008, we revised the Ticket program rules to allow effective partnerships between public and
private providers and improve the payment structure to recognize the reality that entering the
workforce or returning to work is an incremental and often episodic process. Since we made those
revisions, the number of Tickets assigned or in use has increased 67 percent from over 200,000 on
May 1, 2008, to over 340,000 in July 2012. During that same period, the number of beneficiaries with
Tickets in use who had benefits suspended or terminated because they successfully returned to work
increased 223 percent.
In FY 2012, Mathematica Policy Research, Inc. completed a report on the effects of the 2008 Ticket to
Work regulations. We will use the results of the evaluation to identify ways we can continue to improve
both the Ticket to Work and VR programs. While we currently do not have firm plans to conduct
additional evaluation activities, we will maintain data necessary to conduct future evaluations.
Performance Measures – Strategic Objective 1.2
1.2a: Minimize average wait time for initial disability claims
Fiscal Year
2013
2014
Target
107 days
120 days
Historical Performance
Fiscal Year
2009
2010
2011
2012
Performance
101 days
111 days
109 days
102 days
Data definition: The average wait time is the overall cumulative number of elapsed days (including
processing times for transit, technical determinations, medical determinations, and quality review) from
the date of filing through the date payment is made or the denial notice is issued for all initial claims
that require a medical determination. We divide the total number of days to complete all initial
disability claims requiring a medical determination by the total number of initial disability claims
requiring a medical determination that we complete during the fiscal year.
Data source: DENVision National Processing Time Tracker sourced by Social Security Unified
Measurement System OASDI and SSI Processing Time
Annual Performance Plan for FY 2014 and Revised Final Performance Plan for FY 2013
Social Security Administration |
| 1-800-772-1213
19
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