Annual Performance Plan - 2014, Revised Final Performance Plan - 2013 Page 71
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89Social Security Administration Data Integrity Systems and Controls:
We generate performance
data for the APP’s quantifiable measures, including the budgeted output measures, through automated
management information and workload measurement systems as a by-product of programmatic and
administrative operations. The performance data for several accuracy and public satisfaction indicators
comes from surveys and workload samples designed to achieve very high levels of statistical validity
(usually 95 percent confidence level).
Our Office of Quality Performance (OQP) performs stewardship reviews, which are the primary measure
of quality of the Old Age Survivors and Disability Insurance (OASDI) and Supplemental Security Income
(SSI) programs. Review findings provide the basis for reports to Congress and other monitoring
authorities. The reviews provide an overall accuracy measurement of payments to all beneficiaries
currently on the rolls. We base the reviews on a monthly sample selection from the payment rolls
consisting of beneficiaries or recipients receiving a payment in the sample month. For each sampled
case, we interview the beneficiary, recipient, or representative payee, make collateral contacts as
needed, and redevelop all non-medical factors of eligibility as of the sample month.
OQP’s transaction accuracy reviews (TAR) focus on field office (FO) and processing center quality and
measure operational compliance with procedural requirements, as defined by the Program Operations
Manual System (POMS). When we did not follow POMS instructions and the case needs further
development, OQP completes the required development to bring the issue in question into compliance
with POMS and determines whether the payment is affected. If an error is apparent and does not
require further development, the OQP reviewer cites an error and determines whether the payment is
affected.
We provide feedback about quality to the adjudicating FO in all cases. In fiscal year (FY) 2011, the TAR
sample included approximately 3,850 OASDI cases and 8,300 SSI cases. These reviews produced
national data on the adjudicative quality of OASDI claims and SSI claims, redeterminations, and limited
issue reviews processed that year. Limited issue reviews develop only a specific issue or event, unlike a
full redetermination that addresses all payment and eligibility factors. Please note that in FY 2011, we
reduced the OASDI TAR sample to 3,850 cases from approximately 8,800 cases in FY 2010 and added a
validation review of policy that streamlined issues such as proof of age, citizenship, and month of
election. The results of this review will provide us with data to validate whether or not the new
streamlined procedures achieve the desired outcome.
We issue an annual TAR report covering the entire fiscal year. We also generate analytical reports
focusing on specific subject areas. Based on TAR findings, we perform targeted reviews focusing on
specific problems that we identify and for which we test solutions at the national or regional level.
Targeted samples may not be limited to a POMS compliance standard, depending on the nature of the
issue.
Program Performance Report:
Beginning in FY 2013, we will issue an APR to provide information on
our progress in achieving the goals and objectives described in our ASP and APP, including progress on
our Priority Goals. We will also issue an Annual Financial Report (AFR), which will contain highlights of
our key performance goals and results. The AFR will also contain the results of our financial statement
and internal controls audit by an independent accounting firm.
Role of SSA’s Office of the Inspector General (OIG):
OIG improves our programs and operations
and protects them against fraud, waste, and abuse by conducting independent and objective audits,
evaluations, and investigations. OIG provides timely, useful, and reliable information and
recommendations to Administration officials, Congress, and the public. OIG also oversees the financial
statement audit performed by an independent accounting firm.
Annual Performance Plan for FY 2014 and Revised Final Performance Plan for FY 2013
Social Security Administration |
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