Annual Performance Plan - 2014, Revised Final Performance Plan - 2013 Page 67
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89S
G
2 – P
Q
S
P
TRATEGIC
OAL
ROVIDE
UALITY
ERVICES TO THE
UBLIC
E
D
VALUATION
ESCRIPTION
Field Office Telephone
Evaluates our accuracy in handling the publics’ calls to field offices.
Service Evaluation
National 800 Number
Evaluates our accuracy in handling the publics’ calls to the National 800
Telephone Service
Number.
Evaluation
Online Authentication
Surveys people who visited a field office to authenticate for
my
Social Security
Survey
services.
Overall Service
Telephone Service Satisfaction Surveys evaluate callers’ satisfaction with
·
Satisfaction Surveys
our National 800 Number and field office telephone services;
Office Visitor Surveys evaluate visitors’ satisfaction with our field offices
·
(including Social Security Card Centers) and hearing offices; and
Internet Transaction Surveys evaluate users’ satisfaction with online
·
transactional services.
Prospective Client
Surveys people between ages 50 and 64 to identify service expectations and
Survey
preferences of the upcoming wave of retirees.
S
G
3 – P
P
’
T
P
TRATEGIC
OAL
RESERVE THE
UBLIC
S
RUST IN OUR
ROGRAMS
E
D
VALUATION
ESCRIPTION
Annual Report of the
Reports annually to Congress on the financial and actuarial status of the two
Board of Trustees of
Social Security trust funds – the Old-Age and Survivors Insurance Trust Fund
the Federal Old-Age
and the Disability Insurance Trust Fund.
and Survivors
Insurance and Federal
Disability Insurance
Trust Funds
Annual Report of the
Reports annually to the President and Congress on the status of the SSI
Supplemental Security
program and provides 25-year projections of program participation and costs.
Income (SSI) Program
Annual Performance Plan for FY 2014 and Revised Final Performance Plan for FY 2013
Social Security Administration |
| 1-800-772-1213
67
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