Annual Performance Plan - 2014, Revised Final Performance Plan - 2013 Page 5
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89Table of Contents
and Revised Final Performance Plan for Fiscal Year 2013 ................................................. 1
April 2013 ....................................................................................................................... 1
Our Values ................................................................................................................................................. 2
Summary of Our Goals and Objectives ..................................................................................................... 3
Our Organization ....................................................................................................................................... 4
Table of Contents ...................................................................................................................................... 5
Performance Measures at a Glance .......................................................................................................... 6
STRATEGIC GOAL 1: Deliver Quality Disability Decisions and Services .................................................. 11
STRATEGIC GOAL 2: Provide Quality Services to the Public ................................................................... 27
STRATEGIC GOAL 3: Preserve the Public’s Trust in Our Programs ......................................................... 39
STRATEGIC GOAL 4: Strengthen Our Workforce and Infrastructure ..................................................... 54
Appendix A Priority Goals ...................................................................................................................... 64
Appendix B FY 2013 Major Evaluations ................................................................................................. 66
Appendix C How We Manage Performance .......................................................................................... 70
Appendix D Agency Challenges .............................................................................................................. 73
Appendix E Changes to Performance Measures, Data Definitions, and Data Sources ......................... 76
Appendix F Key Management Officials and Board Members ............................................................... 82
Summary of Key Management Officials’ Responsibilities....................................................................... 84
Appendix G Glossary of Acronyms ......................................................................................................... 86
April 2013 ......................................................................................................................89
Annual Performance Plan for FY 2014 and Revised Final Performance Plan for FY 2013
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