Annual Performance Plan - 2014, Revised Final Performance Plan - 2013 Page 36
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89Strategic Objective 2.3
Expand the Use of Video Services
Ø Expand the Use of Video Services to Balance Our Workloads
STRATEGIES
Ø Expand the Use of Third-Party Video Hearings
Video technology is an important part of our efforts to reduce the hearings backlog. We use this
technology to help balance workloads across the country, reduce travel for the public and our
employees, and better serve remote areas. Our National Hearing Centers use video technology for all of
their hearings, giving us the needed flexibility to quickly support the most backlogged hearing offices.
Video technology reduces the need for our staff to travel between offices and to remote hearing sites,
saving travel costs and freeing up more time for our judges to decide cases. Surveys of people who have
experienced the hearing process show they are equally satisfied whether their hearing was held in
person or by video conference.
We will expand our video services with the following initiatives:
Expanding the Representative Video Project (RVP): RVP allows attorney and non-attorney claimants’
representatives to participate in hearings from their offices using their own video conferencing
equipment. In FY 2012, 52 approved representatives held over 3,800 hearings using RVP. In FY 2013,
we expect to add more RVP sites as we continue to close temporary remote hearing sites and reduce
travel budgets.
Expanding Video Service Delivery (VSD): Some people experience difficulty visiting a field office
because they are in rural locations or places without public transportation. VSD enables us to provide
service to people at more convenient third-party sites, such as hospitals, libraries, community centers,
American Indian Tribal centers, and homeless shelters. In FY 2012, we began piloting Video Remote
Interpreting (VRI) services for hearing-impaired visitors in 37 field offices. Based on the success of this
pilot, we expanded VRI services to 262 additional field offices, for a total of 299 locations as of
December 2012. In January 2013, we provided 20 additional VSD units for DDSs, allowing them to
conduct video disability hearings and video consultative exams. Additionally, we are expanding VSD to
20 Wounded Warrior locations, enabling us to assist veterans and reducing our dependence on travel
funds.
Annual Performance Plan for FY 2014 and Revised Final Performance Plan for FY 2013
Social Security Administration |
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